All orders about reservation/ cancellation rooms and services, Guest must be informed directly to Hidden Charm Hotel in writing and Hotel has a responsibility to confirm after taking orders as soon as possible.
Cancellation of Room Reservation
No charge if the Cancellation/No Show results from unavoidable situation such accident, natural calamities, warfare and so on with official writing notice
Cancellation within 48 hours before arrival date, a cancellation fee equal to 50% of one (1) night’s room charge per room reserved.
No Show fee equal to 100% of one (1) night’s room charge per room reserved.
Shortening stay without notice by email or fax 2 days before checking out to be charge extra one night to real night ( s) stayed
Check-in time: 13:00 PM and check-out time: 12:00 noon.
Full charged for early check in before 08:00 AM (with breakfast) and half charged after 08:00 AM
For late check-out: After 12:00 noon – 18:00 pm: Guests will be charged at half charge.
After 18:00 pm: Guests will be charged at full charge.
Payment must be paid by cash, credit card or bank transfer.
Child UNDER 12 years old sharing accommodation is existing bed with parents are FREE of charge with 50% discount on MEAL supplement charge, otherwise extra bed rate USD 15.00 inclusive breakfasts
Child of one (1) year to four (4) years old is entitling to complimentary breakfast
Child UNDER 12 years old must accompanied by parents.